1. What will VCOrganizer Sync?
2. Steps to get sync work?
3. Cannot find SyncCenter?
4. Unable to download VCOrganizer from Android Market?
5. Outlook Security Warning: "A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?".
6. Unable to find VCOrganizer in Android Market ?
7. Market Comment, If you like VCOrganizer, please leave your comment on Android Market which keeps us improving our products.
8. Credit card payment failed
9. Why the Sync is so slow of the first time?
10. Why do I use VCOrganizer Calendar, but not the native Calendar?
11. Is the VCOrganzier Encryption safe?
12. How to collect SyncCenter trace files for problem diagnosis?
13. Sync stop with "Error#" ?
14. Do I need to sync with Android Native Calendar?
15. Do I need full data sync?
16. Some of my contacts are not synced to Outlook, why and how to fix it?
17. VCOrganizer - Remote Diagnostic Agent?
18. Contact Sync Tips
19. Support Response Time
20. Why doesn't Market accept my American Express or Debit Card?
21. Why do I see some contacts in Outlook with number only, but no contact name?
22. Why do I see some blank contacts in Outlook after sync with mobile? Should I delete them?
23. My mobile and my notebook are connecting to the WiFi in a Cafe Shop, but I'm still not able to sync with my SyncCenter, why? What can I do?
24. I am not at home or not in office, can I sync without WiFi?
25. Why do some outlook contacts are missing from Mobile (They are in Outlook, but not in my Mobile Contact List)?
26. SyncCenter prompts error: "System net sockets exception: only one usage of each socket address is normally permitted.", why?
27. What happens when I sync with Outlook on different machines?
28. Does VCOrganzier Sync all Outlook contact fields to Android Mobile Contact List?
29. I cannot see some of my recurring events in VCOrganzier Calendar, why?
30. How to enable VCOrganizer Bluetooth Sync Option?
31. How to Sync with Outlook using Bluetooth?
32. When Sync with Outlook using Bluetooth, VCOrganizer displays "Unable to Connect Device"?
33. In VCOrganizer Bluetooth mode, I cannot find my computer from the "Select Sync Device" list, why?
34. SyncCenter displays errors "Failed to Start Communication Listener: No supported Bluetooth protocol stack found", why?
35. Before purchasing VCorganizer, how do I know if my mobile can connect to Outlook with SyncCenter?
36. How to sync using USB (for Android 2.2 or above only)?
37. 0 events transferred from outlook to phone. (User Contributed)
38. "Transport endpoint is not connected." and "Unable to connect device", what can I do?
39. How to upgrade to VCOrganizer 4?
40. How to Sync Faster?
41. New Features/Enhancements in VCOrganizer Pro 4?
42. When syncing contacts, VCOrganizer displays the error “Cannot Read Contact from Outlook: The Operation Failed”
43. After deleting contact photo from Outlook, after sync with mobile, the photo in VCOrganizer Contacts App is not deleted.
44. Cannot login to VCO after Android OS upgrade.
45. You see "Invalid SyncCenter" when you sync with Outlook
46. Run SyncCenter automatically when Windows starts
47. Duplicated events, contacts and notes after sync.
48. HTC Desire sync with Outlook using USB.
49. What's New in VCO 5 and how to upgrade to VCO 5?
50. Why swipe doesn't work in VCO 5?

VCOrganizer build-in Calendar provides the following features:

1. Notes of the events are encrypted
2. You can search your events easily
3. Allow your to send your events or task as SMS
4. It integrates Events/Tasks/Contacts, you can manage them easily on VCOrganizer Calendar
5. It provides password lock/pattern lock to protect your items.

Industrial Standard AES encryption of the note body,task note and event note to help you better protect your data stored on your devices to mobile in VCOrganizer. However, there is no unbreakable encryption. We encrypt your valuable date using AES encryption to better protect your data, but we cannot guarantee it's unbreakable.

By default, it's not encrypted, you need to enable it in the Settings screen.

In case you have any issues when trying to sync with Outlook, please follow the following steps to collect the trace files and send them to support (support@vecal.biz):

1. Remove the old vco_trace.log and vco_trace_mobile.log files from your Desktop if they exist.
2. Open SyncCenter on your PC
3. Go to the About tab
4. Check the "Write Trace to Desktop" and "Reset LastSync Time" checkbox, you should see a new window called "Mobile Log Receiver". In the Mobile Log Receiver, make sure the "Write Trace to Desktop" checkbox is checked.
5. In VCOrganizer Settings, check the checkbox besides the "Write Trace to SD Card".
6. Start the sync from Mobile as normal.
7. After sync is completed, or it hangs somewhere in the middle of the sync process, collect the following files, zip them and send to (support@vecal.biz).
• The vco_tract.log and vco_trace_mobile.log (you should be able to find them on your desktop)
• On your Mobile sdcard, you should see a vc_log directory. Please send us the vco_trace_file.log under that directory
8. In VCOrganizer Settings, uncheck the checkbox besides the "Write Trace to SD Card".
9. Close the Mobile Log Receiver and restart the SyncCenter.
10. Restart VCOrganizer or restart your Mobile if necessary.
    

Remark: Please zip all the files and briefly describe your problem in your email.

It's mostly likely your PC or notebook are going into hibernate while sync in progress. Please make sure your notebook will not hibernate which sync is in progress, and start the sync again.

It's not necessary. VCOrganizer comes with Calendar Application which provides more functions and features then the native Android Calendar, such as searching, sending SMS, encryption etc.

If you don't need to sync your tasks or events to Native Calendar, you can disable it in the VCOrganizer Settings screen.

Select "Do Not Sync" in the option "Sync With Mobile Calendar".

In fact, if sync with Mobile Calendar is disabled, the sync process will run faster.

In normal case, you don't have to. VCOrganizer will detect the modified items since the last sync, and will only sync the modified items. If you want to do full data sync, you may modify the settings in your Sync Centre by checking / unchecking the boxes. Every time when the setting has been modified, VCO checks entire outlook datafile, built-in calendar entries and VCO data again. If you don't use built-in calendar, you may go to VCO on your phone > Settings > choose "do not sync" under "Sync Tasks with Mobile Calendar". That will shorten the sync time as well.

The data structure of the Android Contact App and Outlook are very different. Android Contact App are designed to handle multiple contact types for a single contact. Different contact types such as facebook contacts, normal phone contacts etc can be linked to a single contact person. We called them Contact and RawContact. Multiple RawContacts (different contact types such as mobile phone number, facebook etc) are linked to single Contact (person). Please see for details. (Android Developers WebSite: Using the Contacts API)

For example, A person called "Peter Smith" (Contact) can have 2 mobile numbers (RawContacts), 2 facebook contacts (RawContacts), 3 emails address (RawContacts) etc. All these RawContacts are linked to Contact called "Peter Smith"

However, Outlook are not designed like this, it just not possible to sync these information to Outlook without some special handling.

VCOrganizer sync contacts in RawContact level. Besides, only RawContacts with contact name or company name will be synced to Outlook. For this example, if any of these RawContacts (2 mobile numbers, 2 facebook contacts, or 3 emails addresses) have their own contact name or company name, they will be synced to Outlook as individual contact record. If not, they will not be synced.

If the linked contacts are not synced to Outlook because the individual raw contacts doesn't have proper contact name or company name, you can unlink the contacts on your mobile, and give the individual raw contacts a proper contact name and then link them back together . After that, when you sync again with Outlook again, the raw contacts will be synced to outlook and considered as different contact records.

If you still have problem, please feel free to contact VCOrganizer Support at support@vecal.biz.

VCOrganizer-RDA (Remote Diagnostic Agent) is a tool to allow customer to collect diagnostic information from their mobile easily.This help VCOrganizer support to understand customer's problem in more details.

It's a free tool and can be downloaded from Android Market (search VCOrganizer-RDA).

Here are the steps to collect log file:

1 . On you Android mobile, click the VCO-RDA icon. It will start the VCOrganizer Remote Diagnostic Agent.
2 . Select whether to collect Contacts data or Calendar data.
3 . Then, click the Start button.
4 . When finish, you should see a file called vco_trace_rda.log on the mobile Sdcard under the directory called vc_log (/sdcard/vc_log/vco_trace_rda.log).
5 . Please zip vco_trace_rda.log file and send zipped file to support@vecal.biz

Please DO NOT run this tool unless you have been told by VCOrganizer support.

Please read the following FAQ before you sync Contact with Outlook:

9. Why the Sync is so slow at the first time?

16 Some of my contacts are not synced to Outlook why and how to fix it?

We do email support only. We try our best to reply to your email as quick as we can. If we don't get back to you within 3 business days, that probably suggests email loss or some incidents occur. If that's the case, please resend your email.

If we're closed due to holiday and / or internal audit, we'll set up auto-reply.

Please note that We're in Australia, and according to Google:

Currently, you can store and make purchases with U.S. sellers offering Google Checkout using any credit, debit, or gift card with the following logos:

- Visa
- MasterCard
- American Express
- Discover

If you're shopping with a seller located outside of the U.S., you can use:

- Visa
- Visa Electron
- MasterCard
- Solo

This is due to the contact link features of Android Mobile. When you link a contact number to a contact, only the primary contact will have the contact name. When it sync to Outlook, the linked contact will look like an individual contact and therefore you only see the number (Outlook doesn't have contact link concept). However, you can update the contact manually in Outlook. When you sync again, the new contact name will be synced to your mobile.

Do not delete this contact as the contact in your mobile will be deleted when you sync with mobile again.

This issue is fixed in VCOrganizer Version 4. Contact without proper contact name or company name will not be synced.

These blank contacts are actually some special contact data on Android Mobile such as Facebook contact etc (it's automatically generated by Android and linked to your primary contact)
Outlook doesn’t have these fields to store this kind of information and therefore it appears as a blank contact in Outlook. We will try to enhance it in the future release.

Please do not delete these empty contacts from Outlook. Otherwise, the corresponding contact data will be deleted from your mobile when you sync again.

This issue is fixed in VCOrganizer Version 4. Contact without proper contact name or company name will not be synced.

In most of the cases, this kind of WiFi connection are specially configured so that each individual IP is not able to connect to each other on the same network. That's why VCOrganizer cannot find the SyncCenter even both of them are connected to the same access point.

If your Android Mobile supports "Tethering & Portable Hotspot", you can enable the Tethering feature on your Mobile, and connect your notebook to your Android Mobile (In this case, your Android mobile is working like a router). You should then be able to sync without problem. However, in this kind of connection, VCOrganzier would not be able to discover the SyncCenter. You need to manually enter the IP address of the machine where SyncCenter is running. The IP address can be found in SyncCenter About tab.

I
If your Android Mobile supports "Tethering & Portable Hotspot", you can enable the Tethering feature on your Mobile, and connect your notebook to your Android Mobile (In this case, your Android mobile is working like a router). You should then be able to sync without problem.

However, in this kind of connection, VCOrganzier would not be able to discover the SyncCenter. You need to manually enter the IP address of the machine where SyncCenter is running. The IP address can be found in SyncCenter About tab.

This could have a lot of reasons such as conflict of contact information between Mobile and Outlook. Please contact VCorganizer support (support@vecal.biz), we can help you to find out why.

The error message means that some other processes are using the VCOrganizer's ports.

VCOrganizer uses UDP broadcast IP 255.255.255.255 port: 11000 for service discovery, and port 8182 for data communication

In the future release, we will allow user to change the communication ports.

In the meantime, you can try to find out which process is using the ports and then stop or kill the process from Windows Task Manager. Here is the netstat command that you can run from your Command Prompt to find the processes,e.g.:

C:\>netstat -ao

Active Connections

Proto Local Address Foreign Address State PID
TCP 0.0.0.0:8182 cow7:0 LISTENING 2508
UDP 0.0.0.0:11000 *:* 2501
.....

In this example, the process 2508 and process 2501 are using the ports.

In your Task Manager, select "View -> Select Columns .." from the main menu.
In the "Select Process Page Columns" windows, make sure the "PID(Process Identifier)" is checked.
Then, in the Task Manager, try to locate the process from process table in the Processes tab and kill it.

Start the SyncCenter again.

When Outlook items are transferred to VCOrganzier, the Outlook ID of the items will be stored with the items. Those items on VCOrganizer are linked with the Outlook it synced from. When you sync your VCOrganizer with the other Outlook, the items will not be copied to the other Outlook. This is to prevent the items from being duplicated.

From VCOrganzier point of view, the items are partitioned based on their Outlook ID. You can store the outlook items from different machines in VCOrganizer. However, you cannot copy items from Outlook A to Outlook B.

Due to the limitation of Android Contact List, not all fields in Outlook are synced to Android Contact List, here is the list of fields that will be synced to Android Contact List from Outlook.

ContactPicture
Firstname
Lastname
Middlename
Phone Home
Phone Mobile
Phone WOrk
Fax Home
Fax Home
Email Home
Email Work
WebSite
Company
Job
Note
Home Street
Home State
Home City
Home Zip
Home Country
Work Street
Work State
Work City
Work Zip
Work Country

The following fields will be synced VCOrganizer build-in Contacts App, but not to Android Native Contacts App:
Title
Suffix
Email3 Address
Email1 DisplayName
Email2 DisplayName
Email3 DisplayName
IMAddress
Other Address Street
Other Address City
Other Address State
Other Address PostalCode
Other Address Country
Assistant TelephoneNumber
Business2 TelephoneNumber
Callback TelephoneNumber
Car TelephoneNumber
CompanyMain TelephoneNumber
Home2 TelephoneNumber
ISDNNumber
Other TelephoneNumber
Other FaxNumber
Pager Number
Primary TelephoneNumber
Radio TelephoneNumber
Telex Number
TTYTDD TelephoneNumber
Department
Office Location
Profession
Manager Name
Assistant Name
NickName
Spouse
Birthday
Anniversary
InternetFreeBusyAddress
Mailing Address
Mailing Address Street
Mailing Address City
Mailing Address State
Mailing Address PostalCode
Mailing Address Country
Sensitivity

The following fields will only be synced to Mobile for Office 2007 or above
Task Start Date
Task Completed Date
Flag Request
Flag Status
Reminder

Outlook and Android Calendar app store recurring events in different way. Android Calendar app stores each recurring event as an individual item. While Outlook only stores the definition, but not the actual events.

Due to the different data structure between Outlook Calendar and Android Calendar App, VCOrganzier will only sync the recurring events to VCOrganizer if the events are happening within the previous 60 days and next 60 days (i.e.: recurring events which happen between "Now - Sync Days" and "Now + Sync Days".).

For example,
You will see the next 60 daily recurring events in VCOrganizer, but you will only see the first recurring event of a yearly events. The next year recurrence event will be synced to Mobile if it happens within the next 60 days at the time when you sync.

In the SyncCenter 3.1, you can select the Sync Days: 60 days (default), 180 days, 1 year or two years.

If this is not your case, please contact support@vecal.biz

1. You need to purchase and install VCOrganizer Bluetooth Extension (search VCO-BluetoothExt from Android Market)
2. Then start the VCOrganizer Bluetooth Extension App from your Mobile (you only need to start this App once)
3. Start VCOrganizer from your Mobile, in the Sync Window, you should see the Bluetooth option.
   

1. On your PC, in SyncCenter, select "Bluetooth" in Synchronization Mode. (You need to restart SyncCenter for the change to take effect)
2. On your Mobile Device, in VCOrganizer, select "Bluetooth" in Sync Mode. You can click the Browse button select the device (ie. SyncCenter) you would like to connect to. (See FAQ: How to enable VCOrganizer Bluetooth Sync Option)
3. Click the Start button.
   

1. Download and install SyncCenter on your PC where Outlook is running(http://www.vecal.biz/downloads.php)
2. Download and install VCOrganizer Lite on your Mobile. VCOrganizer Lite is a free App and can be downloaded from Android Market.
   
   VCOrganizer Lite is a 14 days trial version.
   The Lite version allows you to test the Outlook sync with WiFi or Bluetooth. It also allows you to have a look and feel of VCOrganizer. For details, please see the description in the Market.
   
3. Start SyncCenter from your PC where Outlook is running.
4. On your PC, in SyncCenter, select whether you want to sync with WiFi or Bluetooth mode (you need to restart SyncCenter if you have changed the Synchronization Mode)
5. On your Mobile, in VCOrganizer Lite, select the corresponding sync mode.
6. Click the Start button in Sync screen.
7. You should see the Sync completed successfully.
8. If you have any problem, please contact support@vecal.biz.
   

1. On your Mobile, go to: Settings -> Wireless & networks -> Tethering & portable hotspot , and check the "USB tethering" checkbox

2. Connect your mobile to your PC/Notebook with USB cable

3. On your PC, In SyncCenter General tab, Synchronization Mode, select WiFi

4. On your Mobile, in VCOrganizer open Sync window, make sure your have selected "WiFi" in the Sync Mode (If you have not purchased Bluetooth Extension, the default is WiFi)

5. On your notebook/PC, open a command prompt, In the command prompt, type ipconfig. It should return the IP of your machine. eg:

C:>ipconfig

Unknown adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::cdac:594b:15b9:4130%54
IPv4 Address. . . . . . . . . . . : 192.168.42.191
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.42.129

6. In the example above, the IP is 192.168.42.191

7. On your Mobile, in VCOrganizer Sync window, put on the IP address in the Sync Address field, and click the Start button.

Remark:
- The "Tethering & portable hotspot" option is only available on mobile with Android 2.2 or above.
- In Tethering & portable hotspot mode, VCOrganizer is not able to discover the SyncCenter automatically. You need to type the IP address manually. The PC IP address can be found in SyncCenter About tab.

Configurations:

- I use WinXP PRO and VC Organizer center 3.1.9

- on the HTC Desire HD I use VC Organizer Pro (latest version)

I have configured a one-way sync (Outlook overwrites events on the mobile).

I have stated that all events (in the past and future) should be transferred.

But 0 events are transferred (also according to the log).

Cause and Resolution (Extract):

I am using the latest beta-version of Pocket Informant for Android.

This app can sync with the Android Agenda and Google Agenda (I don't use the last option, since I am using VC organizer). But it also offers the possibility to enter events which are kept private (so they do not appear in a synchronized agenda).

In the past I have set the default for event creation to a synchronized attribute, but apparently I have changed this setting for a number of events.

Therefore they did not appear after synchronization.

In the forums (Pocket Informant) I have seen that more users were not aware of this possibility. Looking at the popularity of Pocket Informant on other platforms I expect that more users will encounter these 'syncing' issues after the upcoming final release of Pocket Informant.

-- from Vecal: "Thank You" Ben from NL for this FAQ contribution.

WiFi Connection Issue
==================
When you see the "Transport endpoint is not connected." error, these are three possible reasons:

1) Your firewall on your PC is blocking the connection
2) You are not connect to the correct IP address.
3) You have not selected "WiFi" Sync Mode in SyncCenter (You need to restart if you have changed the Sync Mode.

What Can I do?
==============
1. Double check and make sure your firewall is off (just for testing purpose, you can enable it later)

2. Start the SyncCenter, and check the IP from SyncCenter About page. Please also make sure you have selected "WiFi"Sync Mode

3. Start the VCOrganizer, in the Settings screen, make sure the IP displayed on your VCOrganizer Settings screen are in the same subnet with the one that find in step 2

e.g.: PC 192.168.1.8
Mobile 192.168.1.10

4. In VCOrganizer Sync screen, type the PC IP directly in the IP Address field and start the Sync

If it still not work, you can try the USB Tethering if your mobile is running Android 2.2 or above, please see the FAQ

36 How to Sync using USB (for Android 2.2 or above only)?

Bluetooth Connection Issue
===========================

For the Bluetooth issue, when you see "Unable to connect device", these are three possible reasons:

1) You have not selected "Bluetooth" Sync Mode in SyncCenter (You need to restart if you have changed the Sync Mode.
2) Your Bluetooth module is not enabled
3) You don't have the "RFCOMM Protocol TDI" driver on your PC.

What Can I do?
===========
Please check if you have the "RFCOMM Protocol TDI" driver installed:

1) Right Click on My Computer, select Manage
2) In the Computer Management Window, click the "Device Manager"
3) On the right hand side, you should see a devices tree
4) Do you see the "Bluetooth Radios"?
If yes, please expand the Bluetooth Radios node, and capture the screen and send to us
5) Please also expand the Network adapters, do you see anything device similar to "Bluetooth Device(RFCOMM ...."
Please also capture the screen of the Network adapters and send to us.

Where to download the drive?
===========================
If you cannot see the "RFCOMM Protocol TDI" driver, please download and install it:

- Please download and install the Bluetooth Device (RFCOMM Protocol TDI) 5.1.2600.2180 driver

http://download.cnet.com/Bluetooth-Device-RFCOMM-Protocol-TDI/3000-2112_4-55915.html

- After that, make sure you see the Bluetooth Device (RFCOMM Protocol TDI) in "Device Manager" (In the Computer Management Window, click the "Device Manager")
- On your PC, remove your Mobile from the Bluetooth Devices list.
- Add your mobile to the bluetooth device list again
- On your mobile, make sure your Mobile is parried with your PC.
- Then, please try again.

Upgrade Steps
===============
1. Download and install the VCOrganizer 4 from Market

2. Download and install SyncCenter 4 from www.vecal.biz (you need to uninstall the previous version before installing the new version)

3. Start SyncCenter Center from you PC, in the SyncCenter Sync Options tab,
- Click the Tasks sub tab, and check the "Refresh Mobile Tasks" checkbox
- Click the Calendar sub tab, and check the "Refresh Mobile Events" checkbox (For VCorganizer Pro only)
- Click the Contacts sub tab, and check the "Refresh Mobile Contacts" checkbox (For VCorganizer Pro only)
Remark: You only need to do this at the first sync after upgrade. It will copy all the un-synced fields to your mobile.

4. Start the Sync from VCOrganizer.

5. Upgrade Completed.

You can fine tune VCOrganzier so that it will sync faster according to your needs:

Here are the options you can try:

1) In the Sync, under the Sync Options, you can try this option:
"Sync Selected Categories Only" or "Do Not Sync Selected Categories"

2) If you don't delete records from Mobile or PC frequently, you can keep these two options unchecked

"Remove Deleted <items> from Outlook"
"Remove Deleted <items> from Mobile"

You can enable it anytime you want if you have something needed to be deleted from Outlook or Mobile.

3) In Sync Options, Calendar tab, if you don't need to sync old data, it's recommended to select the Sync Period to "Last Month" to "Following Year". (For VCOrganizer Pro only)

4) In VCOrganizer Settings, in the options "Import Events from Mobile" or "Import Contacts from Mobile", select "Daily Import" or "Manual Import" (For VCOrganizer Pro only)

a) If you choose "Daily Import", VCOrganizer will schedule a daily job to import the data for you.

b) If you choose "Manual Import", you can run the import from Contacts App or Events App if necessary.

c) If you choose "When Sync with Outlook", it will start the import before sync. It may take time if you have thousands of contacts or events.
(For our test case, the import may take ~30 seconds for about 500 contacts on a new Mobile LG Optimus One)

The Import process will compare the records on the Native Apps with the VCOrganizer build-in apps. If they are different, the data in VCOrganizer will be overwritten. In fact, every time when you edit the contacts or events in VCOrganizer, the corresponding contacts or events in Native Apps will be overwritten automatically. That's why there is no Export option in VCOrganizer.

If you don't create Contacts or Events from Android Native app frequently, options a) and b) make your sync faster every time.

New Features/Enhancements:
1. New Built-in Contacts App
2. Sync with more outlook contact fields
3. Sync Contact Photo
4. Sync Contact Flag and Reminder
5. Sync Contacts/Events/Tasks Private field
6. Contact Shortcut and Contact Widget
7. Contact with Task Due Date will be shown on Built-in Calendar App
7. Improve Sync Performance
8. More flexible Sync Options, e.g.:
- Allow user to set "Sync" or "Not Sync" by categories for Tasks/Notes/Events/Contacts individually (For Office 2007 or above)
- Changing Sync Options (most of them) in SyncCenter will not reset the sync history.
9. Allow user to change the Task Priority in Task list directly.
10. Call the Google Map directly from Event Location
11. All user to import events to build-in Calendar/Contacts from Android Native App (manually, scheduled or before sync)
12. Time show AM/PM or 24HR based on phone time settings
13. When you change the event start date, the end date will be changed accordingly.

Major Bug Fix:
- License Issue on Android 2.3
- Parse Integer Error when sync using Bluetooth.
- All day recurring event such as Birthday not sync correctly

What's in New Contacts App
- Sync most of the Outlook Contact Fields to build-in Contacts App (for details, please FAQ)
- Contact note is encrypted (optional) in built-in Contact App, but not Android native Contact App
- Sync photo
- Send Contact Information as SMS
- Add photo to Contact from Mobile Gallery
- Allow user to select sync or not sync photo in SyncCenter
- Sync Contact Reminder and Contact Flag
- Contact App shortcut
- Contact Widgets will show if the contacts are flagged.
- Allow you to enable/disable login for Contact Shortcut and Contact Widgets
- Allow you to sort/group contacts by Firstname, Lastname, Company, Category and Country.
- Quick Contact Index Filter
- Search contacts or filter contacts by Flag or Favorite
e.g.: You can easily filter contacts like this:
- My flagged Company or favorite Company
- My favorite contacts in a country
- My favorite flagged contacts in a category

- Change contact flag/reminder directly from Contact list
- Contacts created in Contacts App will be copy to Android Native Contacts App
- Allow user to import contacts from Android Native App (manually, scheduled, or before sync)
- The build-in Contacts App allows you to remove the invalid contacts (such as contact without name or empty contacts that synced to the VCOrganzier due to previous sync issue).

Remark For Office 2003
- The Contact Flag and Reminder will not sync to/from Mobile. But you can still set the Contact Flag or Contact Reminder on your Mobile.

- You cannot sort/group contacts by Lastname.

For details of what contact fields are synced, please see the FAQ 28

28.Does VCOrganzier Sync all Outlook contact fields to Android Mobile Contact List?

It’s possible the Contact Note or other field contains HTML or formatted text which is causing this issue.

At this time VCOrganizer only support plain text. A possible work around is to save or export the contact as a .vcf (Vcard Format) file, delete the contact then import the .vcf file.

This is expected.

In order to protect your photo from accidentally deleting from mobile or outlook, we decided not to delete the photo (only add or update)
As we didn't expect user to delete photo (This can be a design issue). If you believe deleting photo is necessary, please contact our support (support@vecal.biz). We can add this feature to our enhancement list.

On some devices, users are not able to login to VCO after upgrading to Adnriod 2.3. You may also not be able to recover from the old VCO backup from your sdcard. This is due to Android encryption issue in Android 2.3.

The only way to unlock / reset the password/pattern is to un-install and re-install VCO. Please backup outlook data before you un-install VCO, because by un-installing VCO, all your VCO related data would be removed from Android Device. You can then sync with you Outlook again and reset the password. Please also take a new VCO backup after the first sync.

Therefore, you are recommended to take a Outlook backup before Android OS upgrade and then perform either one of the following:

1. Reset the text password and reset pattern password and disable the encryption (if you have enabled it) before starting Andriod upgrade. After Android OS upgrade, take a new VCO backup and set your password again and reneable encryption if necessary.

OR

2. Reset VCO in Settings before Android OS upgrade. After Android OS upgrade, sync with Outlook again, take a new VCO backup and set your password again and reneable encryption if necessary.

If you have any problem, please contact support@vecal.biz.

For “invalid sync centre” message, pls see below:

If your VCO on the Android phone is version 3.x, you'll need to use Sync Centre version 3.x

If your VCO on the Android phone is version 4.x or VCO Lite, you'll need to use Sync Centre version 4.x

Both versions of Sync Centre are available to be downloaded from our website: www.vecal.biz > Download

You'll need to un-install the current Sync Centre from PC prior to a new installation.

1. Click the Start button Picture of the Start button, click All Programs, right-click the Startup folder, and then click Open.

2. Open the location that contains the item to which you want to create a shortcut.
e.g: C:\Program Files\Vecal\VCOrganizer\VCOrganizer

3. Right-click the item, and then click Create Shortcut. The new shortcut appears in the same location as the original item. (For some PC, the shortcut will be created in Desktop)

4. Drag the shortcut into the Startup folder.

The next time you start Windows, the program will run automatically.

I had VCO set to sync with the native calendar app which is synced with my desktop via Exchange Server push. I think when I would sync VCO with my desktop via bluetooth it was creating some sort of loop beetween Outlook, the Exchange server, and VCO. This also resulted in duplicate events, contacts, and notes on my desktop. After disabling the sync between VCOrganizer and the native calendar app and refreshing all the data on my mobile device, things seem to be working well.

The HTC Desire needs to be set to pass through Internet when connected via USB to the PC as then the mobile will obtain an IP address in the same subnet. Please also see FAQ 36 How to Sync using USB (for Android 2.2 or above only)?

- Create/edit Outlook recurring events/tasks in VCO
- SmartLinks which allows you to links tasks/contacts/notes/events together
- Send contents as Email and SMS to linked contacts
- Notification Center
- AutoBackup
- Support Android 4.0 Calendar
- Scrollable Widgets (Android 4.0+)
- Resizble Widgets (Android 3.1+)
- Swipe gesture to switch calendar date
- Event Widgets support List View/Month View
- Imporve Search performance
- Sync Outlook Contacts categories with Android Contacts Groups
- Caledar Today now shows outstanding tasks
- Home button, which allows you to close all the activities and go to VCO Home quickly

Notes:

1. Recurring events are sync to VCO as formula.
However, the recurring instances will be synced to Android Calendar as individual events.

- Daily Recurring events, the next 10 days instances will be synced to Android Calendar
- Weekly Recurring events, the next 8 weeks instances will be synced to Android Calendar
- Monthly Recurring events, the next 24 months instances will be synced to Android Calendar
- Yearly Recurring events, the next 10 years instances will be synced to Android Calendar

- The next recurring instance will be created and add to Android Calendar in the daily job that runs at mid-night.
- All past recurring instances that synced to Android will not be updated anymore event you has updated it in VCO Calendar (except Exceptional Events).

2. Delete recurring events from Android: If you would like to reset VCO, if you have any recurring events in VCO, remember to check the checkbox "Delete synced events when reset" in VCO Settings. This will remove all the synced events in Android Calendar. Otherwise, when you sync with outlook again after reset, the recurring instances may be duplicated. We will try to fix this issue later. If you do have this problem, after synced with Outlook, you can go to Calendar , select ("View -> Current View -> By Category) from the menu, and the order by Subject. You should be able to see the duplicated recurring easily, delete the events and then sync with VCO again. The duplicates recurring events in VCO will be deleted from Mobile. (Remember to enable "Remove Deleted Events from Mobile" in SyncCenter"

3. Recurring Event Time: In VCO 5, event time is stored in UTC and display in the format based on the time zone of your Mobile. If the time zone of your PC and the time zone of your Mobile are different, you will see the time of the events are shifted in VCO, the all day events will span across two days. If you see some future recurring events time are shift by 1 or 2 hours, it may be due to DST issue. Please make sure you have

4.Reset VCO 5 when you have problem: If you have problem to use VCO after upgrade, you can try to Reset you VCO (Remember to check the checkbox "Delete synced events when reset" before reset it), then uninstall VCO 5 and then install VCO 5 from Market. Then sync with Outlook again. This will bypass the upgrade process and sync all clean data to VCO 5. Remember to backup your Outlook before executing this steps.

If you have any problem, please contacts Vecal Support.

For details and how to upgrade, please visit www.vecal.biz/vco5news.html

For some reasons, some devices may have problem when using swipe to navigate. We are still researching on this issue.

By default swipe is disabled, you can enable it in VCO Settings. Once swipe is enabled, you can swipe on the screen to navigate from date to date, month to month, week to week